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Troubleshooting Zimbra Email Filter Issues

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Troubleshooting Zimbra Email Filter Issues

There are some common mistakes that people make when creating and using filters in Zimbra:

  • Incorrect use of the "Do not process additional filters" option when creating/editing a filter.
  • Incorrrect use of the "matches exactly" condition when creating/editing a filter.
  • Incorrect order of filters in the Filters Preferences.
  • Selecting the "Delete" action, which causes a "silent drop" of all email matching the condition. This means the email is never delivered. Most users expect this to mean that the email is filtered into the Trash folder.

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