If you are using FileZilla as your FTP client and having issues with the Quick Connect Feature, we would suggest using Site Manager to connect.
To do this, please follow the below steps:
1 - Open FileZilla, then from the top menu, choose FILE and SITE MANAGER
2 - On the SiteManager page, choose NEW SITE (See image below in step 3)
3 - Enter details as below:
HOST - Your domain/Website address
PORT - Can leave blank
PROTOCOL - FTP - File Transfer Protocol
ENCRYPTION - Only Use Plain FTP (Insecure)
LOGON - Normal
USERNAME - Your FTP Username or cPanel username
PASSWORD - As set for the account you are using to login.
If you require further assistance, please contact the support team.