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News Of Heberdomaine: What your customers expect as a return policy in e-commerce (infographic)
Some stats from this infographic
This infographic, produced by Boxtal, provides some interesting statistics (all justified by studies) such as:
90% of Internet users read a site's return policy before ordering;
49% of Internet users abandon a potential purchase because of the return policy;
Only 28% of Internet users are satisfied with the return services offered by e-commerce sites.
In addition, the infographic also provides us with the information that you must communicate to Internet users concerning your management of returns. Check that you are displaying all of this information, this has a direct impact on the conversion rate of your merchant site:
Return times: 14 days minimum (Hamon consumer rights law);
Return costs and who bears them (the site or the customer?);
The procedure for returning a product;
The conditions for returning the product;
Reimbursement terms: deadline, condition, etc.
Returns Management: What Customers Want
Some stats from this infographic
This infographic, produced by Boxtal, provides some interesting statistics (all justified by studies) such as:
90% of Internet users read a site's return policy before ordering;
49% of Internet users abandon a potential purchase because of the return policy;
Only 28% of Internet users are satisfied with the return services offered by e-commerce sites.
In addition, the infographic also provides us with the information that you must communicate to Internet users concerning your management of returns. Check that you are displaying all of this information, this has a direct impact on the conversion rate of your merchant site:
Return times: 14 days minimum (Hamon consumer rights law);
Return costs and who bears them (the site or the customer?);
The procedure for returning a product;
The conditions for returning the product;
Reimbursement terms: deadline, condition, etc.
Returns Management: What Customers Want
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